Help Center

We're extremely sorry that your order has still not arrived! We recommend first contacting your leasing office and neighbors (if applicable) and/or giving it a day or two as the delivery company (UPS, USPS, FEDEX, DHL) may have updated the tracking prematurely. If you don't receive your order after that you can contact the delivery company directly. For the USPS orders use this link for direct contact:

https://www.usps.com/help/contact-us.htm

We look forward to you receiving your order, please email us at info@officialiami.com">info@officialiami.com if you require further assistance.

Thank you!

We're sorry if a partial order took you by surprise. In order to get your order filled as quickly as possible, we went ahead and shipped what we had on hand at the moment. Product deliveries happen here regularly, so the rest of your order will ship soon. We'll be sure to send you a tracking number as soon as possible!

Thank you for understanding!

Once your order has been filled a tracking number will be sent to the email address used to place the order. Please don't forget to check your spam and junk folders! Use the link below to track your order once your tracking number is received:

https://officialiami.com/apps/parcelpanel

If you do not receive an email from I AM I within a few hours after placing your order, be sure to check your SPAM folder. Alternatively, the email address may have been spelled incorrectly. 

If you are still unable to locate the confirmation email for your order, please email info@officialiami.com">info@officialiami.com

There are several reasons why your oder may have been cancelled:

-The item(s) sold out.

-There is a delay in replenishment for your item(s).

-We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

If the billing address stated on the order does not match what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.